FieldEdge is an established field service platform for HVAC, plumbing and electrical contractors. See how Tradellen runs the same everyday work, scheduling, dispatch, invoicing and card payments, and adds a built-in 24/7 AI receptionist, flat per-shop pricing and a setup you can finish the same week, so an after-hours no-heat call never slips to voicemail.
Both cover the core office work an HVAC or plumbing shop runs on. The difference is what Tradellen builds in: a 24/7 AI receptionist that answers and books your calls, plus flat pricing with no per-user math.
| Tradellen | FieldEdge | |
|---|---|---|
| Scheduling & dispatch board | ✓ Built in | ✓ |
| Invoicing & card payments | ✓ From the job | ✓ |
| Customer & equipment history | ✓ | ✓ |
| QuickBooks sync | ✓ | ✓ |
| Built-in 24/7 AI receptionist | ✓ Aria, included | Not a built-in phone receptionist |
| After-hours call → booked job | ✓ Automatic | Check current plans |
| Pricing model | Flat, from $69/mo | Check their site |
| Free trial | ✓ 7 days | Check their site |
| Best fit | Shops that want simple + a receptionist | Shops wanting a mature, established FSM |
Comparison is illustrative and based on publicly available information; FieldEdge’s plans, pricing and features change and vary by shop. Check their site for current details. Tradellen is not affiliated with FieldEdge.
The essentials your shop already needs, with a 24/7 AI receptionist built in and one flat price.
Aria answers no-heat, no-cool and after-hours calls 24/7, captures the address and problem, and books the visit. It’s included in every plan, not a separate service or add-on.
Guided setup and migration are included, so your dispatcher is scheduling jobs and taking payments in days, without a long, heavy rollout or a training bill.
One flat price per shop with no per-user or per-technician fees, so adding an installer or a CSR doesn’t inflate next month’s invoice.
One system from the first call to the paid invoice.
Answers, qualifies and books HVAC and plumbing calls day, night, weekends and holidays, then drops the job on your board.
Assign techs, see the day at a glance and keep install and service crews moving with a live dispatch board.
Turn a finished job into an invoice in a click, take a card on site and sync to QuickBooks.
Every system, model and past visit on file, so the next tech walks in already knowing the unit.
Reminders, on-my-way texts and review requests go out on their own, so nothing stalls after the visit.
Homeowners book a slot from your site or a Google listing and the request lands straight in Tradellen.
What you gain the day you switch.
Straight answers for HVAC, plumbing and electrical shops weighing the two.
Yes. Tradellen runs the core office work an HVAC or plumbing shop needs, scheduling, dispatch, customer and equipment history, invoicing and card payments, and adds a built-in 24/7 AI receptionist and flat pricing. It’s aimed at shops that want a simpler system that also answers the phone.
A 24/7 AI receptionist is built into Tradellen, not bolted on. Aria answers no-heat and after-hours calls, captures the address and problem, and books the visit, so jobs other shops lose to voicemail land on your board. Add flat, per-shop pricing and quick setup and you get an all-in-one that’s fast to adopt.
Yes. You get a live dispatch board, drag-and-drop scheduling, customer and equipment history, estimates, invoices and card payments, plus QuickBooks sync, all in one place from the first call to the paid invoice.
Flat monthly pricing with no per-user fees: Starter $69/mo (up to 10), Growth $149/mo (up to 50) and Pro $299/mo (unlimited). Every plan includes the 24/7 AI receptionist and a 7-day free trial, with no contracts or setup fee.
Most shops are up and running quickly with guided setup and migration included on every plan, so you’re scheduling jobs and answering calls without a long, drawn-out rollout.
See how Tradellen stacks up against an enterprise suite on Tradellen vs ServiceTitan, or read the HVAC field service software overview for the full feature set.
Every plan includes the 24/7 AI receptionist, guided migration, and a 7-day free trial. No contracts, cancel anytime.