Service Fusion is a well-known all-in-one field service platform for plumbing, HVAC and other trades. See how Tradellen covers the same everyday work, scheduling, dispatch, invoicing and card payments, and goes one step further with a built-in 24/7 AI receptionist that actually answers and books your calls, on flat, per-shop pricing.
Both bill themselves as all-in-one. The real question is whether the software also answers your phone. Tradellen’s Aria does, 24/7, and it’s included in every plan.
| Tradellen | Service Fusion | |
|---|---|---|
| Scheduling & dispatch board | ✓ Built in | ✓ |
| Invoicing & card payments | ✓ From the job | ✓ |
| Customer & job history | ✓ | ✓ |
| Online booking page | ✓ | Check current plans |
| Built-in 24/7 AI receptionist | ✓ Aria, included | Not a built-in phone receptionist |
| Missed & after-hours call → booked job | ✓ Automatic | Check current plans |
| Pricing model | Flat, from $69/mo | Check their site |
| Free trial | ✓ 7 days | Check their site |
| Best fit | Teams that want an all-in-one that answers calls | Teams wanting broad FSM features |
Comparison is illustrative and based on publicly available information; Service Fusion’s plans, pricing and features change and vary by account. Check their site for current details. Tradellen is not affiliated with Service Fusion.
The essentials your shop already needs, with a 24/7 AI receptionist built in and one flat price.
Where most field-service software stops at the job, Tradellen keeps going. Aria answers and books calls 24/7 so a flooded-basement call at 11pm becomes a booked job, not a voicemail.
Flat per-shop pricing with no per-user fees, so the cost is predictable whether you run two trucks or twenty, and the 24/7 answering is part of it, not an upsell.
Guided setup and migration are included, so your team is dispatching and invoicing in days rather than sitting through a long onboarding.
One system from the first call to the paid invoice.
Answers, qualifies and books plumbing and HVAC calls around the clock, then turns them into scheduled jobs.
A live board to assign techs, balance the day and keep emergency and scheduled work flowing.
Send an invoice the moment the job is done, take a card on site and reconcile with QuickBooks.
Every property, past job and note in one record, so repeat calls start with context.
Appointment reminders, on-my-way texts and review requests run on their own after each visit.
Customers book from your website or Google listing and the request lands straight on your board.
What you gain the day you switch.
Straight answers for plumbing and HVAC teams weighing the two.
Yes. Tradellen runs the same core work, scheduling, dispatch, job history, invoicing and card payments, and adds something most all-in-one tools don’t: a built-in 24/7 AI receptionist that answers and books your calls, all on flat per-shop pricing.
The phone. Tradellen’s Aria answers, qualifies and books calls 24/7 as part of every plan, so missed and after-hours calls become scheduled jobs instead of voicemails. It’s field-service software that also runs your front desk.
Yes. You get a live dispatch board, drag-and-drop scheduling, customer and job history, estimates, invoices, card payments and QuickBooks sync, from the first call through the paid invoice.
Flat monthly pricing with no per-user fees: Starter $69/mo (up to 10), Growth $149/mo (up to 50) and Pro $299/mo (unlimited). Every plan includes the 24/7 AI receptionist and a 7-day free trial, with no contracts or setup fee.
For many shops, yes. Aria answers and books calls 24/7 and is included in the price, so you may not need a separate answering service on top of your field-service software.
See Tradellen vs Jobber for another popular all-in-one, or read the plumbing software overview for the full feature set.
Every plan includes the 24/7 AI receptionist, guided migration, and a 7-day free trial. No contracts, cancel anytime.