Appliance Repair Answering Service
Tradellen is an appliance repair answering service that actually books the job. Aria, your built-in 24/7 AI receptionist, answers the panicked “my fridge stopped and the food is going bad” call, captures the appliance, brand and model, opens a job and dispatches your tech — mornings, nights, weekends and holidays.
An appliance repair answering service that books the job, not just the message
A dead fridge or no hot water is an emergency to your customer. Aria answers on the first ring, gets the model and books the visit before they call the next shop.
Answers 24/7
Every inbound and after-hours call is picked up instantly, so the 9 PM “my freezer is thawing” call becomes your job instead of a voicemail your competitor beats you to.
Gets the model & symptom
Aria captures the appliance, the brand and the model number along with the symptom, so your tech rolls with the right part and the right expectation.
Books the visit
The call becomes a real scheduled job in your calendar with the customer, address and time window, not a sticky note you have to chase in the morning.
Dispatches your tech
New jobs land on the live board so you can assign the closest tech, route the day and send an on-the-way text.
Logs every call
A full transcript and the captured fields sit on every call, so anyone on your team can pick up the follow-up without re-asking the customer.
Included, not an add-on
The receptionist is built into every plan with no per-technician fees, so answering the phone around the clock doesn’t cost you a front-desk hire.
Built for shops where a missed call is a lost repair
If the fridge-down call at dinnertime is money on the table, this is for you.
Message-takers hand you a callback. Aria hands you a booked repair.
The gap between a traditional answering service and Tradellen is the difference between a pink slip and a scheduled job on your board.
| Tradellen (Aria) | Traditional answering service | Voicemail | |
|---|---|---|---|
| Answers 24/7 | ✓ Instantly | Sometimes | ✗ |
| Captures brand & model | ✓ Structured | Free-text note | ✗ |
| Books the service call | ✓ Automatic | ✗ | ✗ |
| Dispatches to your board | ✓ Live | Callback later | Next morning |
| Runs your whole shop too | ✓ Jobs, parts, invoices | ✗ | ✗ |
See the real math in what a missed call actually costs a home-service business.
More than a phone line, it’s your whole appliance shop
The same system that answers your calls runs your scheduling, dispatch, invoices and Stripe payments.
One flat price. No per-tech fees.
Every plan includes the 24/7 AI receptionist, guided migration, and a 7-day free trial. No contracts, cancel anytime.
- Teams of up to 10
- AI receptionist (Aria), 24/7 call answering
- Customer management & scheduling
- Dispatch board & job tracking
- Online booking page
- Estimates, invoices & payments
- Automated follow-ups
- Setup & migration included
- Teams of up to 50
- AI receptionist (Aria), 24/7 call answering
- Customer management & scheduling
- Dispatch board & job tracking
- Online booking page
- Estimates, invoices & payments
- Automated follow-ups
- Setup & migration included
- No team size limit
- AI receptionist (Aria), 24/7 call answering
- Customer management & scheduling
- Dispatch board & job tracking
- Online booking page
- Estimates, invoices & payments
- Automated follow-ups
- Setup & migration included
Appliance repair answering service questions, answered
Straight answers for shops weighing a 24/7 AI receptionist.
What is an appliance repair answering service?
An appliance repair answering service answers your inbound and after-hours calls so a fridge-down or no-hot-water job never hits voicemail. Tradellen goes further than a message-taker: Aria, the built-in 24/7 AI receptionist, captures the customer, the appliance and the model, then books the job and puts it on your dispatch board automatically.
Can Aria capture the appliance brand and model on the call?
Yes. Aria asks for the appliance type, brand and model number along with the symptom, so the details your tech needs to bring the right part are captured the first time instead of on a callback.
Does it answer emergency calls at night and on weekends?
Yes. Aria answers around the clock, including nights, weekends and holidays. When a customer calls at 9 PM with a freezer full of thawing food, Aria books the earliest visit instead of leaving a message you find in the morning.
Can the answering service actually book the repair?
Yes. Unlike a traditional message service, Aria creates a real scheduled job with the customer, address and time window, then places it on your board so you can assign and route a tech. Your team sees it the moment the call ends.
How is this different from a call center that just takes messages?
A message-taker hands you a slip to call back, and by then the homeowner has often called the next shop. Tradellen answers instantly, captures the model, books the visit and dispatches, all inside the same system that runs your jobs, parts and invoices.
How much does the appliance repair answering service cost?
The 24/7 AI receptionist is included in every Tradellen plan at no extra charge: Starter $69/mo (teams up to 10), Growth $149/mo (up to 50) and Pro $299/mo (unlimited). No per-technician fees, no contracts and a 7-day free trial.