HVAC Answering Service
Tradellen is an HVAC answering service that actually books the job. Aria, your built-in 24/7 AI receptionist, answers no-heat, no-cool and no-airflow calls, captures the customer, the address and the system, opens a job and dispatches your techs, day, night, weekends and holidays.
An HVAC answering service that books the job, not just the message
A house loses heat fast, and so do you. Aria picks up on the first ring, qualifies the emergency and gets a tech moving before the homeowner dials the next shop on the list.
Answers 24/7
Every inbound and after-hours call is picked up on the first ring, so the first cold snap and the first heat wave stop sending your busiest days to voicemail and to the shop down the road.
Captures the details that matter
Aria gets the address, the system type, whether there is any heat or cooling at all, and how urgent it is, the exact information a tech needs to roll with the right parts on the truck.
Opens a real job
The call becomes a job tied to the customer record, with the problem, address and priority written down, not a sticky note that gets lost by morning.
Dispatches your crew
New jobs land on the live schedule so you can assign the right tech, set the window and send the customer an on-the-way text without lifting a finger.
Logs every call
Full transcript and captured fields on every call, so nothing is lost and anyone on the team can pick up the follow-up right where Aria left off.
Included, not an add-on
The receptionist is built into every plan with no per-seat fees, so answering the phone around the clock doesn’t cost you a full-time hire.
Built for shops whose whole year rides on two seasons
If a missed no-heat call on the coldest night of the year is a lost customer for good, this is for you.
Message-takers hand you a callback. Aria hands you a booked job.
With a house dropping a degree an hour, the gap between a message slip and a dispatched tech is the difference between a service call and a customer who called the next shop and stayed with them.
| Tradellen (Aria) | Traditional answering service | Voicemail | |
|---|---|---|---|
| Answers 24/7 | ✓ Instantly | Sometimes | ✗ |
| Captures address, system & problem | ✓ Structured | Free-text note | ✗ |
| Creates a booked job | ✓ Automatic | ✗ | ✗ |
| Dispatches to your crew | ✓ Live | Callback later | Next morning |
| Runs your whole business too | ✓ Jobs, invoices, payments | ✗ | ✗ |
See the real math in what a missed call costs a service business.
More than a phone line, it’s your whole HVAC business
The same system that answers your calls runs your scheduling, dispatch, invoices, Stripe payments and follow-ups.
One flat price. No per-tech fees.
Every plan includes the 24/7 AI receptionist, guided migration, and a 7-day free trial. No contracts, cancel anytime.
- Teams of up to 10
- AI receptionist (Aria), 24/7 call answering
- Customer management & scheduling
- Dispatch board & job tracking
- Online booking page
- Estimates, invoices & payments
- Automated follow-ups
- Setup & migration included
- Teams of up to 50
- AI receptionist (Aria), 24/7 call answering
- Customer management & scheduling
- Dispatch board & job tracking
- Online booking page
- Estimates, invoices & payments
- Automated follow-ups
- Setup & migration included
- No team size limit
- AI receptionist (Aria), 24/7 call answering
- Customer management & scheduling
- Dispatch board & job tracking
- Online booking page
- Estimates, invoices & payments
- Automated follow-ups
- Setup & migration included
HVAC answering service questions, answered
Straight answers for HVAC shops weighing a 24/7 AI receptionist.
What is an HVAC answering service?
An HVAC answering service answers your shop’s inbound and after-hours calls so no-heat, no-cool and no-airflow jobs never hit voicemail. Tradellen goes further than a message-taker: Aria, the built-in 24/7 AI receptionist, captures the caller, the address and the problem, then creates a job and dispatches it to your schedule automatically.
Does Aria answer no-heat calls at night and on weekends?
Yes. Aria answers around the clock, including nights, weekends and holidays. When a homeowner calls at 2 AM with no heat and a newborn in the house, Aria captures the address, the system, the problem and the urgency and turns it into an emergency job instead of a missed call you find in the morning.
Can it tell an emergency from a routine call?
Yes. Aria asks the right questions, is there any heat at all, is the outdoor unit running, is anyone vulnerable in the home, and flags true emergencies as high priority on your board while booking routine work like tune-ups and filter changes into your normal schedule.
Will I lose the personal touch with an AI receptionist?
Aria is built to sound natural, ask the right HVAC questions and stay calm with a homeowner sitting in a cold house. Every call is logged with a transcript and the captured details, so nothing gets lost and your team can follow up fast and personally.
How is this different from a call center that just takes messages?
A message-taker hands you a slip to call back, and by then the homeowner has often called the next shop. Tradellen answers instantly, qualifies the job, books it and dispatches, all inside the same system that runs your scheduling, invoices and payments.
How much does an HVAC answering service cost?
The 24/7 AI receptionist is included in every Tradellen plan at no extra charge: Starter $69/mo (teams up to 10), Growth $149/mo (up to 50) and Pro $299/mo (unlimited). No per-technician fees, no contracts and a 7-day free trial.