Tradellen is a truck repair answering service that actually books the job. Aria, your built-in 24/7 AI receptionist, answers roadside and after-hours breakdown calls, captures the driver, unit and location, opens a repair order and dispatches it, day, night, weekends and holidays.
Roadside calls are urgent and easy to lose. Aria answers on the first ring, qualifies the job and gets it moving before the driver calls the next shop.
Every inbound and after-hours call is picked up instantly, so nights, weekends and lunch rushes stop leaking jobs to voicemail and to your competitors.
Aria gets the driver’s location, the unit, the complaint and how urgent it is, the exact information your tech needs to roll.
The call becomes a real repair order tied to the fleet account, with complaint, cause and correction ready for your team, not a sticky note.
New roadside ROs land on the live board so you can assign a mobile tech or bay and send the driver an on-the-way text.
Full transcript and captured fields on every call, so nothing is lost and anyone on the team can pick up the follow-up.
The receptionist is built into every plan with no per-technician fees, so answering the phone 24/7 doesn’t cost you a salaried hire.
If a missed 2 AM call is a lost job, this is for you.
The gap between a traditional answering service and Tradellen is the difference between a slip of paper and a dispatched repair order.
| Tradellen (Aria) | Traditional answering service | Voicemail | |
|---|---|---|---|
| Answers 24/7 | ✓ Instantly | Sometimes | ✗ |
| Captures unit & location | ✓ Structured | Free-text note | ✗ |
| Creates a repair order | ✓ Automatic | ✗ | ✗ |
| Dispatches to your board | ✓ Live | Callback later | Next morning |
| Runs your whole shop too | ✓ ROs, parts, invoices | ✗ | ✗ |
See the full breakdown in what a missed breakdown call really costs a truck shop.
The same system that answers your calls runs your repair orders, parts, approvals and fleet billing.
Every plan includes the 24/7 AI receptionist, guided migration, and a 7-day free trial. No contracts, cancel anytime.
Straight answers for shops weighing a 24/7 AI receptionist.
A truck repair answering service answers your shop’s inbound and after-hours calls so breakdown and roadside jobs never hit voicemail. Tradellen goes further than a message-taker: Aria, the built-in 24/7 AI receptionist, captures the caller, the unit and the problem, then creates a repair order and dispatches it to your board automatically.
Yes. Aria answers around the clock, including nights, weekends and holidays. When a driver calls with a truck down on the shoulder, Aria captures the location, unit and urgency and turns the call into a roadside repair order instead of a missed call you find in the morning.
Yes. Unlike a traditional message service, Aria creates a real repair order tied to the fleet account, captures the complaint, and places it on your dispatch board so a technician can be assigned. Your team sees the job the moment the call ends.
Aria is built to sound natural, ask the right diesel-shop questions and stay calm with a stressed driver. Every call is logged with a transcript and the captured details, so nothing gets lost and your team can follow up fast.
A message-taker hands you a slip to call back, and by then the driver has often called the next shop. Tradellen answers instantly, qualifies the job, books it and dispatches, all inside the same system that runs your repair orders, parts, approvals and invoices.
The 24/7 AI receptionist is included in every Tradellen plan at no extra charge: Starter $69/mo (teams up to 10), Growth $149/mo (up to 50) and Pro $299/mo (unlimited). No per-technician fees, no contracts and a 7-day free trial.